Cancun International Airport (CUN) traveler guide

Check your terminal in your airline app or flight status. Confirm it before travel and again when you arrive, as it can change.

After baggage claim and customs, continue through the transportation hall and exit the terminal. Your confirmation contains the exact meeting instructions and our team monitors your flight.

Use the provider named in your confirmation. Travelers can encounter multiple sales representatives before reaching the public exit; you do not need to purchase another ride when your private transfer is already reserved.

Provide the correct airline and flight number. We monitor your flight to coordinate your arrival; if the airline changes your flight number, contact us with the update.

Same-day availability can be limited. Reserving in advance gives you a confirmed reservation code, vehicle category and total before the service.

Cancun International Airport uses Terminals 1, 2, 3 and 4. Your airline and live flight information determine the terminal for a specific flight.

Do not build a connection around walking between terminals. Follow the airport signs and current inter-terminal instructions, and allow additional time whenever separate tickets or a terminal change are involved.

Use the check-in time required by your airline, then add the drive from your Hotel, traffic and terminal access. International and domestic requirements can differ, so the airline instruction is the final reference.

You can take an ADO bus from Terminals 2, 3 and 4. Check the route and schedule for your travel day, and allow for the connection from the bus terminal to your hotel.

Check your terminal’s directory to find ATMs, banking and currency exchange in passenger areas. Locations and providers vary by terminal. Review the amount before confirming a transaction.

For checked baggage, contact the airline baggage desk. For an item lost in the terminal, use the airport or terminal contact channel. Keep the flight, baggage tag and terminal details available.

Request airline assistance before travel and confirm the meeting process for the specific terminal. Tell us about any mobility equipment so we can check the vehicle before you arrive.

Food, convenience retail and duty-free options operate in passenger areas of Terminals 2, 3 and 4. Availability depends on terminal, security side and operating hours.

Yes. Select the exact Hotel or transportation zone when quoting. A private transfer is reserved for your party and travels to the confirmed property without a public-bus terminal connection.

It depends on your passport nationality and any valid immigration document you can use under Mexico’s facilitation rules. Check the current National Migration Institute lists before travel; airline boarding staff and Mexican immigration will review your documents.

For tourism or another unpaid visit, the official INM visa-free list includes 63 countries and regions, including the United States, Canada, the United Kingdom, European Union countries, Japan, the Republic of Korea, Australia and several Latin American countries. Use the complete current list on this page and verify it with INM before departure.

The official INM visa-required list includes Brazil, China, Cuba, Ecuador, India, Peru, Russia, South Africa, Türkiye and Venezuela, among many others. The complete current list appears on this page, but a qualifying valid visa or permanent-resident document may provide an exemption.

For tourism, transit or another unpaid visit of less than 180 days, Mexico states that a valid and current visa from Canada, the United States, Japan, the United Kingdom or a Schengen country can be used as an alternative to a Mexican visa. The document and passport must remain valid for the trip.

Mexico lists proof of permanent residence in Canada, the United States, Japan, the United Kingdom, a Schengen country or a Pacific Alliance country as an alternative to a Mexican visa. Temporary residence, work permits and extension notices are not automatically equivalent; verify your exact document with a Mexican consulate.

No. A visa or exemption allows you to travel to the port of entry, but the Mexican immigration authority makes the final admission decision and determines the authorized stay after reviewing your documents and purpose of travel.

Keep a valid passport, Hotel reservation or address, return or onward ticket, trip itinerary and proof that you can cover the stay available. Immigration may ask about your usual residence, purpose, length of stay, host and departure plan.

The INM states that international-airport arrivals do not need to fill out or carry a paper Multiple Immigration Form because the entry record is generated during immigration processing. Follow the officer’s instructions and keep the entry information provided with your passport.