Terms and Conditions

A reservation is tied to the route, dates, party, vehicle and fare selected. Availability and the exact total are confirmed during the quote. Keep the confirmation code and review the trip details before service.

Online payments may be processed by Stripe or PayPal. A reservation may exist with a pending payment; the payment status in our reservation records determines whether payment is complete. Rates are displayed in USD unless stated otherwise, and the card issuer may apply currency conversion.

Eligible customer changes are accepted online until 6 hours before pickup. Destination, vehicle or fare changes require assistance and may change availability or price.

Cancellation eligibility depends on the fare purchased. Premium may be refundable when cancelled at least 24 hours before service; Economical may be eligible for open credit rather than a cash refund. No-show services are not refundable. The conditions displayed with the chosen fare control.

Vehicle images represent a category and the dispatched model may vary. Delays caused by weather, traffic, authorities, road conditions or other events outside reasonable control can affect travel time. Travelers are responsible for correct trip, flight, Hotel and contact information.

Contact customer service promptly with the reservation code. Please submit written claims within 14 days after your trip.